Privacy Policy

Last updated: February 2026

1. Information We Collect

We collect information you provide directly (name, email, address, phone number) and information collected automatically (IP address, browser type, device info, usage data via cookies).

2. How We Use Your Information

We use your information to process and deliver orders, manage your account, provide customer support, send transactional emails, improve our platform, and prevent fraud.

3. Information Sharing

We share your information with vendors (to fulfill orders), payment processors (to process transactions), delivery partners (to ship orders), and law enforcement (when required by law). We never sell your personal data to third parties.

4. Data Security

We implement appropriate security measures to protect your personal information, including encryption of data in transit and at rest, and regular security assessments.

5. Cookies

We use essential cookies (required for the platform to function), analytics cookies (to understand usage patterns), and preference cookies (to remember your settings like language preference).

6. Your Rights

You have the right to access your personal data, request correction of inaccurate data, request deletion of your data, and opt out of marketing communications.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Order data is retained for legal and accounting purposes.

8. Contact

For privacy-related inquiries, contact our Data Protection Officer at privacy@kmercart.com.